Responsible Gambling at 888 Australia

The main goal of 888.com is to provide a responsible gaming environment for their members. Along with providing the most exciting and thrilling gambling experience on the Internet, we also strive to prevent any abusive gaming or underage usage of our gaming facility. Visit 888responsible.com for more information.

888.com complies with all of the eCOGRA guidelines, which it was a founding member of. eCOGRA is a watchdog to make sure responsible, regulated gaming companies like 888.com are transparent and provide adequate protection for their players.


GamcarGamCare
One of the leading authorities on addressing the social impact of online gambling, GamCare, has recognized 888.com for taking the protection and the safety of their players very seriously. 888.com displays this certificate proudly.

888.com has a complete audit done to ensure that all their staff are trained correctly. Self deposits and self exclusion practices are followed, and underage verification tactics are used. 888.com passes with flying colors and is held in high regard in this area.

888.com offers the following tools and company policy:


Protection of Minors
No player under the age of 18 is allowed to use any of its gaming facilities – gambling games, poker or otherwise. This is inline with Gibraltar’s Gaming Ordinance, and we are more than happy to follow it.

All of our facilities are designed for adults only – no design features have been included to attract underage players. We also employ some of the most sophisticated verification systems to make sure no minors are actively using our platform.
Even with all the tools and policies we have, parents of minors must help us out. There are many different pieces of software that can filter or block online gambling sites. They include:


ICRA Certified
ICRAThe ICRA, or the Internet Content Rating Association, is an organization that aims to protect children and free speech on the Internet. By bringing together major industry players and other important actors, the ICRA strives to make the Internet a safe place for all.

Helpful tips for parents:

  • When you are playing online games or other gambling activities, do not leave your computer unattended.
  • Make sure you have password protection on all your gambling programs
  • Make sure anyone who is under 18 in your household is not engaging in any gambling activities
  • Make sure your children don’t have access to your 888.com user name, password, or the method in which you make deposits
  • Make sure your children know the potential harm of underage gambling
  • Make sure you monitor the time spent on the Internet by your children

There is no such thing as a foolproof system. If you are aware of someone who is under the age of 18 and is actively playing with 888.com, notify our operations department at operations@cassava.net.


Compulsive Gambling Prevention
A very small amount of people become obsessed with playing online gambling games and the money they can make. We know most of our players play for fun only, but we still take the issue of compulsive gambling very seriously. We have worked hard to devise a system that prevents vulnerable individuals from doing any real damage to themselves or anyone else.

They are:
1. Training our employees to make sure they know how to spot signs of a problem gambler and the proper protocol on how to deal with these situations.
2. Our self exclusion program makes it easy for anyone to block themselves from playing on the 888 platforms. If you contact out customer service department, we can help you with this.
3.We offer the opportunity for our players to set the maximum deposit limit they wish.
4. We can also remove your name from our mailing list so you will not receive any more promotional material.

Remember

  • Gambling should be played for fun – it is not a way to pay off your credit card or make a lot of money
  • There is no way to guarantee winnings – gambling is a game of chance
  • Gambling is your decision
  • When you experience big losses, quit – don’t try to chase them
  • Track how much money you spend by regularly visiting the cashier
  • Know all the rules before you play

Gambling is enjoyable when played with moderation, but can lead to some serious damage if your play gets out of hand.

If you need to talk to someone about your gambling problems, you can always consult:
Gamblers nonymous
GamCare
Helping Hand
National Council on Problem Gambling
Gambling Therapy Helpline

You can find more information about gambling responsibly at – gameaware.co.uk.

Take our self-assessment test if you think your gambling may start to be a problem.

Self Limits
When you play at 888.com, you have total control over the amount of money you gamble with. You can choose how much the maximum is you wish to deposit on a monthly basis and change it any time you wish. You can contact our customer support through email. Live chat or phone 24 hours per day, 7 days per week. They will help you sort this out. You can set your own monthly deposit limits and request to adjust them at any time online through the Cashier.

To decide what your maximum should be, ask yourself the following questions:
1. Decide how much you can lose without having any effect on your life
2. Decide how much you will play
3. Decide how long your average gaming session is
You can use the answers above to set a pretty good guideline on how much you should spend per specific time period.

Self-Exclusion
If you start to show signs of being a problem gambler, you can request one of the below options:

  • A seven day cooling off period
  • A one month cooling off period
  • A six month self-exclusion period

If you request one of these options, we will block your account for the specified period of time. If you try to create another account, it will be deleted as well. 888.com will also make sure you are excluded from our promotional material mailing list.

If you request a period of self-exclusion, you will not be able to revoke it for any reason. Once the specified time period is done, you can contact our customer service department to reactivate it. We have the right to withhold any money related to your account.

To request a period of self exclusion, call on our member support team. They can be reached by live chat, by email or by phone 24 hours a day, 7 days a week. You can request a self-exclusion or a cooling off period online through the Cashier.

If you are still undecided on whether to request a period of self exclusion, answer the following questions:
Is my gaming activity interfering with my everyday life?
Am I trying to recover previous gambling losses?
Have you recently been diagnosed with addictive disorder?
When you gamble, do you drink or are you under any other influences?
If the answer to any of those questions was yes, you should request self-exclusion and contact a professional for help.

Support
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